During the project life cycle,customer service mechanism monitors: service agreement signing,project DFS risk assessment,pre-sales technical management,after-sales scope management（spare parts delivery,technical training,data tracking and monitoring,EWP analysis,etc.)
After-sales data analysis system
Support after-sales data analysis, rapid statistical distribution of poor data distribution, trends and early warning.
Jira customer complaints processing system
Real-time recording and monitoring of customer complaints processing time and progress, effective management of customer complaints processing.
After-sales maintenance data system
Record maintenance, renovation process data for maintenance data analysis, early warning, quality improvement.
L1-L2 maintenance instructions
Maintenance Manual (L3 maintenance)
Maintenance tools
Spare parts information
Client software upgrade instructions
Maintenance SBOM
Domestic L1-L3 maintenance
Machine renovation (Shenzhen)
Overseas L3 Maintenance (Shenzhen Free Trade Zone)
During the project life cycle,customer service mechanism monitors: service agreement signing,project DFS risk assessment,pre-sales technical management,after-sales scope management（spare parts delivery,technical training,data tracking and monitoring,EWP analysis,etc.)
After-sales data analysis system
支持售后数据分析，快速统计售后数据不良分布、变化趋势及预警支持售后数据系统性分析，快速统计售后数据中不良分布、变化趋势及预警。
Jira customer complaints processing system
Real-time recording and monitoring of customer complaints processing time and progress, effective management of customer complaints processing.
After-sales maintenance data system
Record maintenance, renovation process data for maintenance data analysis, early warning, quality improvement.
L1-L2 maintenance instructions
Maintenance tools
Spare parts information
Domestic L1-L3 maintenance
Machine renovation (Shenzhen)
Overseas L3 Maintenance (Shenzhen Free Trade Zone)
400-287-5002
021-61890888